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Shipping policy
Delivery and Execution
1. All goods and services are delivered to the address you specified when placing your order.
2. When an item is in stock, it will be delivered to your address within 1 to 4 working days. If an item is not in stock, it will be delivered to your address within 3 to 6 working days. We will inform you when your order is packed for shipment.
3. Delivery is handled by BPost or, in exceptional cases, by DPD or DHL to the address provided by the customer. Shipping costs will be waived for orders over a certain amount. For orders below this amount, shipping costs will be charged.
4. If we are unable to deliver on time, we will always notify you before the expected delivery date expires. If we do not notify you, you may cancel your order free of charge. In that case, we will refund you within 30 days of the cancellation.
5. Our shipments are always at our risk. You do not need to worry about goods lost in transit.
6. If the goods we deliver do not match the items listed on the delivery note or do not correspond with the items you ordered, you must report this as soon as possible and certainly within 3 days. We will always seek a suitable solution, and deliver any missing or damaged products. In the case of incorrectly delivered products, we may ask you to return them using a return label provided by us. We will also cover the return shipping costs.
We cannot be held responsible for any consequential damage due to delayed or non-delivery by the carrier appointed by the company. Our liability in such cases remains limited to the value of the items that are proven not to have been received by the customer.
7. By accepting the package, you agree that the order has been received in good condition. If your package appears damaged, you should refuse the package and have it returned. The buyer acknowledges that we can no longer be held responsible for the condition of the order once the package has been accepted from the carrier or our own delivery services. For any issues with the delivery of your order, you should always contact our customer service. We will always try to find a good solution for any potential problem with your order delivery.
8. For damage and/or quality issues that are not visible at the time of accepting the package, you should always contact KarmaKarma’s customer service at info@karmakarma.be. We will always try to find a solution for you.
9. The risk of loss or damage passes to the customer once they (or a third party designated by them, who is not the carrier) has physically received the goods.